jetbuzz aff Privacy Policy

Introduction and Scope

jetbuzz aff is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the jetbuzz aff website, mobile application and all related services.

In this policy, "we", "us" or "platform" refers to jetbuzz aff and its operating entity. "You" or "user" refers to any person who uses our services.

Before using our platform, we recommend reading our Terms and Conditions carefully, as the privacy policy and those terms are connected.

This policy applies to adult users only. All our services are for those aged 21 and above.

What Information We Collect

2.1 Information Provided at Registration

When opening a new account, jetbuzz aff collects the following information:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Identity document details (for KYC verification)

2.2 Identity Verification Information

To verify accounts and protect financial transactions, we may collect copies of government-issued identity documents (National ID or passport) and proof of address. This information is used solely for the purpose of confirming identity.

2.3 Transaction-Related Information

During deposit and withdrawal processes via bKash, Nagad, Rocket, Upay or bank transfer, the date, amount and payment method of transactions are collected. Full payment card or account numbers are not stored on our servers.

2.4 Usage Information

While using the platform, certain information is collected automatically, such as IP address, device type, browser version, access time and date, and page visit history. This information is used to improve platform security and performance.

2.5 Cookies and Tracking Technologies

We use cookies, web beacons and similar technologies. Cookies are used to remember your login state, save preferences and measure service quality. You have the option to disable cookies from your browser settings, though doing so may limit some features.

The Purpose of Using Information

3.1 Service Operations

Collected information is primarily used for account management, transaction processing, bonus and reward distribution, and customer support. Our aim is to provide personalised service by analysing your history.

3.2 Security and Fraud Prevention

Your information may be reviewed to ensure account security and to prevent unauthorised access, fraudulent activity and money laundering. jetbuzz aff reserves the right to temporarily suspend an account if unusual transactions are detected.

3.3 Responsible Gaming Support

We monitor your playing patterns to implement our responsible gaming policy. If signs of problematic behaviour are observed in any user, we may take precautionary measures.

3.4 Communication and Notifications

You may be contacted via mobile number or email regarding account activity, transaction confirmations, security alerts and new promotions. If you do not wish to receive marketing messages, you have the option to opt out in the communication settings.

3.5 Platform Improvement

Aggregate usage data from users is analysed to improve service quality, plan new features and resolve technical issues. This analysis generally does not include personally identifiable information.

Information Sharing and Third Parties

4.1 When We Share Information

jetbuzz aff never sells or rents your personal information. However, information may be shared in a limited way in specific circumstances:

• Payment Processors: To verify transactions with bKash, Nagad, Rocket, Upay or banking partners.
• Technology Service Providers: For hosting, cybersecurity and data analysis services — these parties are bound by strict confidentiality agreements.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Protection of Institutional Interests: To prevent fraud, deception or other illegal activities.

4.2 Game Studios and Software Providers

Our game software partners, including Evolution, Pragmatic Play Live, JILI and PG Soft, may see some transaction data for technical reasons. They cannot use this information independently and separate data protection agreements are in place with them.

4.3 International Data Transfers

For operational reasons, your information may be stored on servers outside Bangladesh. In such cases, data is transferred in accordance with international data protection standards and equivalent protection is ensured.

Data Security and Encryption

5.1 Technical Protection

jetbuzz aff uses industry-standard technology to protect your information. SSL/TLS encryption keeps all communication between your browser and our servers secure. Passwords are never stored in plain text — they are kept only in encrypted form using strong hashing algorithms.

5.2 Access Controls

Our staff are given access only to the limited information needed for their work. All staff are bound by confidentiality agreements and receive regular cybersecurity training.

5.3 Security Testing

Regular security audits are conducted to identify system vulnerabilities. In the event of a data breach, affected users will be notified as quickly as possible and immediate steps will be taken to minimise harm.

5.4 User Responsibilities

The security of your account also depends partly on you. Use a strong and unique password, do not share your password with anyone, and if you notice any suspicious activity, inform our support team immediately.

How Long Your Information Is Retained

All your information is retained while your account is active. Even after an account is closed, certain information may be kept for a specified period for legal and business reasons.

• Financial transaction records: at least five years after account closure.
• Identity verification documents: for the period specified under applicable regulations.
• Gaming history and logs: up to three years after account closure.
• Marketing information: deleted as soon as possible after opt-out or account closure.

After the above periods, information is securely deleted or fully anonymised so that no individual can be identified in any way.

User Rights

7.1 Right to Access Information

If you want to know what information we hold about you, contact our support team with a request. Once the verification process is complete, we will provide a summary of your information within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect, let us know. Correcting inaccurate information is our ethical and legal responsibility.

7.3 Request for Deletion

Where there is no legal obligation to retain it, you may request that specific information about you be deleted. Please note, however, that it may not be possible to delete all information for active accounts.

7.4 Opting Out of Marketing Communications

If you do not want to receive promotional messages, you can opt out at any time. This choice will not apply to important messages related to transactions or security.

7.5 Filing a Complaint

If you have any complaint about how your information is used, contact our support team. We take any concern seriously and are committed to resolving it.

Protection of Minors' Information

All services on jetbuzz aff are strictly for those aged 21 and above. We do not intentionally collect any information from those under 21. Age is verified during the registration process and additional proof may be requested in suspicious cases.

If it becomes known that information about a minor has been collected by mistake, we will delete it immediately and the associated account will be closed.

Policy Updates

This privacy policy may change from time to time due to service changes, new technology or legal requirements. For significant changes, advance notice will be sent to your registered mobile number or email.

Changes will take effect from the date they are published. If you continue to use the platform after a change, you will be considered to have agreed to the updated policy. We therefore recommend revisiting this page from time to time.

If you have general questions, you will find many answers in our FAQ section.

Contact Us

For any privacy-related questions, concerns or requests, our support team is available seven days a week, twenty-four hours a day. You can contact us in both Bengali and English.

• Live Chat: available directly on the platform, 24/7
• Email: [email protected]

To learn more about us, visit our About Us page.